Business Technology Management Technology is the business Integrated Infrastructure and Performance Management Everybody is talking about the Long Tail effect – how the targeted, multi-media, Web-based, location  and presence-based, interactive services running on all kinds of pervasive devices will close the gap left by the dropping revenues from voice and other commodity services. You have invested in a leading  vendor’s Service Delivery Platform (SDP) as the common integration and execution platform, selected JSLEE or SIP for service logic and session control, Diameter for real time charging, Parlay for network  connectivity, BPEL and Web services to connect it all together. You have negotiated your revenue  sharing agreements with content providers and third-party app developers. You have decided whether you want to have a “walled garden” or an “open sand box”. And you expect the network to handle it all. Now you want to bring it all together and actually generate some revenues… right? So, what do you know today about the next gen services? The Challenge Enterprises, government agencies and service providers are expected to provide continuous high-quality IT-based business services while maintaining costs, and today it’s common they must do more with less.Anticipating service impacts, meeting and reporting on service levels, accelerating problem resolution, controlling network configurations and changes, and keeping capital costs down are rigorous challenges. Additionally, the voice and data network infrastructures they are managing are typically large, complex, dynamic and heterogeneous.Just like the cloud! The Solution BTM provides integrated IT Infrastructure Fault & PerformanceManagement Solution that can deliver IT services better and at a lower cost. Based on independent research and our experience with our own previous implementations base of our own regional customers as well, IT can cut the time it takes to find and fix problems by 50% and reduce costs by 36%.Enable a Lean IT environment – improve IT staff efficiency by 43%, reduce the tools you require by 50% or more, and pay for the solution in less than a year! Integrating fault and configuration management to model and monitor the business services IT supports, detecting issues and the impact they are having on your business, resolving problems quickly, and implementing business aware configuration management in a single integrated high-availability, distributed solution is thespecialty of BTM. We are experts in delivering proactive IT infrastructure performance management, detailed reporting and capacity analysis to help prevent systemic issues from impacting users before they even notice something is wrong, increasing the value of the services you deliver and optimizing your infrastructure to minimize operating expenses. Transparent, cross-silo management –Manage networks, physical and virtual systems, databases and voice systems and applications Fast Time to Value – Automated discovery of infrastructure components, object modeling, event correlation, and root-cause analysis Out-of-the-box integration – Cross domain management to pinpoint the degradation or root cause down to a particular domain Single-pane-of- glass Highly-acclaimed console provides IT with a highly desirable console that expedites tool adoption and usage . What’s New, What’s Compelling? CA VPM is an add-on product to CA Assurance and Automation Managers that delivers an integrated physical and virtual management for multi-platform, multi-vendor server technologies such as VMware, Sun, IBM, and Citrix. Support for Clusters is forthcoming. Features:  Real-time Discovery and Topology Mapping: Real-time discovery enables administrators to locate every aspect of the virtual host and its virtual machines, providing valuable knowledge about performance and availability.  Single Pane of Glass for Virtual and Physical Environments: Provides a central point of control for managing physical and virtual environments delivering greater operational visibility.  Dynamic Optimization of Virtual Resources: Using a patented capability ‘Dynamic Resource Brokering’, IT administrators proactively respond to changing business demands by using business policy and performance data to allocate and reallocate systems resources in real-time.  Performance Management and Reporting: Provides real-time and historical performance of physical and virtual environments. Customers gain valuable insights of a given virtual container, of the relative performance of a given VM compared to other VMs, and of the relative performance of groups of VMs. This improved level of performance and utilization enables customers to reap resource optimization anywhere between 15% and 30% over their original deployment. Driving Security Compliance: Enables role-based management by defining access privileges according to the role of the user and also ensuring the security of VMs in motion.CA VPM is an add-on product to CA Assurance and Automation Managers that delivers an integrated physical and virtual management for multi-platform, multi-vendor server technologies such as VMware, Sun, IBM, and Citrix. Support for Clusters is forthcoming.